Shipping & Returns Policy

ORDER STATUS & TRACKING

Estimated Shipping Date

The estimated shipping date will depend on your location and might be up to 10 days for USA and Canada; and 14 days for  the others. 

The items included in a package vary based on our material partners (Boxes, ID cards, name cards, etc...).

Order Status & Tracking

The status of your order(s) can be found at the ORDERS tab on the website. You will also receive a tracking code via email to keep updating about your orders when they are shipped out.

REFUND POLICY

Process for parcel damaged/lost in transit

Keycap Agency will process a refund or replacement as soon as the courier has completed their investigation.

Refund

Only damaged/lost in transit products will be refunded after the investigation. Other cases will not be accepted for refund and return. The estimated refund date will follow the transaction bank rule.

SHIPPING & DELIVERY POLICY

Shipping

All orders are shipped by USPS or Vietnam Post. Please refer to the product sale page for the estimated shipping date.

Shipping and handling fees are included in each invoice and are paid by the buyer.

Military address, restricted area, naval port, and/ or Jurong island will be refused shipping.

Taxes, Duties & Tariffs

All international buyers will need to pay import taxes, duties, and tariffs (if any) according to your country’s governing laws in order to clear customs. Keycap Agency shall not be held responsible for any delays caused by customs payments.